INSURANCE

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• We are out-of-network provider with all insurances.  

• Our office does NOT provide billing service.  We will collect the full amount of your visits by time of service.  

• Many PPO plans have coverage for out-of-network benefit.  If you insurance has this coverage, please work with your insurance directly for reimbursement of the "covered condition".  Please verify with your insurance to see what your plan covers. e.g. out-of-network coverage, covered condition, number of visits allowed, when to submit claim.  Ask us for billing CODES to verify with insurance. 

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Fertility Patients:

• There are insurance plans cover fertility acupuncture.  But each plan might be unique.  You are responsible to verify covered condition, and notify our office in advance.  

• Some plans may cover duo diagnosis, e.g. pain & infertility. 

• Most insurances only cover some Pain and Nausea conditions, fertility acupuncture alone may not be covered.  

• If you wish to use insurance for "Infertility" alone, please verify with your insurance to see if it's a covered condition. 

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Self-Claim: We are happy to provide you superbill, which is a "detailed receipt" that includes diagnosis, procedure codes, and provider information.  The superbill enables you to submit to insurance for direct reimbursement.  Many patients found it's a simple process ... read Rebecca's experience here: 

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" I have been seeing Dr. Kwok for a few weeks now and it has been very valuable for my fertility health.  I knew going to her would be out of network for my insurance but consulted my insurance rep and HR about the process.  I was a little apprehensive about it because filing the claim appeared to be quite cumbersome.  However, I later found out that the superbill given to me from Dr. Kwok covered all the necessary requirements to file the claim.  I ended up filing a single claim that covered all the visits for multiple visits (you can really do as many as you want) and it took me about 5 minutes.  For my insurance specifically, the process was 5 steps that required me to upload a single document to complete.  The specific documents listed by my rep and HR were all included in the superbill.  This made the claim process extremely efficient and stress free." -- Rebecca O.